Shipping policy

We currently service and ship within Australia. When you place an order with us, we have estimated shipping and delivery dates for you based on the availability of your items and the shipping options you choose. In most cases we ship with Australia Post for smaller orders and by Courier for larger orders.

Due to the manufacturing time required for our custom products, a time of 5-7 working days exists prior to shipping. If you have a delivery deadline please contact us via email info@patrickaustralia.com.au or call 03 9329 9200 with your order number to confirm delivery dates.

Note: The shipping rates for our badges, pins and promotional items are weight-based. Delivery charges depend on order amount and therefore weight & insurable value of goods.

We endeavour to process orders in the quickest time possible. Production time will fluctuate relative to the number of orders currently being processed and their individual volume. You can always call us on 03 9329 9200 for a delivery date confirmation!

In the rare instance that we cannot deliver your order in time, we shall cancel the order and refund all monies in full.  If you have a delivery deadline please contact us via info@patrickaustralia.com.au or call us on 03 9329 9200 with your order number to obtain a more accurate delivery estimate.  We cannot provide a refund for orders where we are not made aware of your delivery deadline.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances such as a postal strike, extreme weather, acts of terrorism, peak Christmas postal volumes, etc.  In such instances where your order is not received in a timely manner due to unforeseen circumstances, we cannot provide a refund.