Refund policy

Due to the custom nature of the products we make, it is not possible for us to accept returns for any of the following reasons:

• incorrect product type selection;
• provision of incorrect design or artwork file;
• colour variations outside a tolerable range;
• delivery of an order in an untimely manner due to circumstances beyond our control;

Please ensure you check artwork, badge sizes ordered and other order requirements before making payment. If you are in any doubt please contact us via email info@patrickaustralia.com.au or phone 03 9329 9200 prior to placing your order with any questions to ensure that we both understand the requirements of your order and the desired outcome.

Returns and refunds will be considered in situations where:

• your item is not delivered within an established timeframe due to circumstances within our control;

Returns and reshipping your order will be considered in situations where:

• we ship you the incorrect items;
• your items are damaged or lost in transport;

If your return claim is accepted you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us via email info@patrickaustralia.com.au or call 03 9329 9200 prior to returning your item to discuss your eligibility.  All costs incurred from return shipping shall be paid by the customer and cannot be claimed.